SmallBizGenius Analysis
Florists.com receives overwhelmingly negative reviews, with customers frequently reporting issues with undelivered orders, poor quality arrangements that don't match the pictures, and unresponsive customer service. While offering a convenient online ordering platform, Florists.com struggles with reliability and fulfilling customer expectations.
Category Breakdown
Scores based on analysis of 272 recent reviews
Delivery Issues
1.0/10A significant number of reviewers report that their orders were never delivered, even when placed well in advance or with expedited shipping. Many orders intended for funerals or special occasions like Mother's Day were not received, causing embarrassment and disappointment for customers.
42 reviews mention thisProduct Mismatch & Quality
2.0/10Customers frequently complain that the flower arrangements they received looked nothing like the photos on the website. They describe receiving cheap-looking arrangements with fewer flowers, incorrect colors, missing items (like balloons or specific flowers), and wilted or damaged flowers.
38 reviews mention thisCustomer Service Problems
1.5/10Many reviewers express frustration with the lack of accessible and helpful customer service. They report difficulty contacting the company, with non-functional chat options, no available phone number, and long wait times. When they do get through, customers often find the agents unhelpful or unable to resolve their issues.
35 reviews mention thisRefund Issues
2.5/10Several customers who experienced problems with their orders report difficulty obtaining full refunds. Some were offered partial refunds or discounts that were never received, while others had to dispute the charges with their credit card companies or PayPal.
10 reviews mention thisSubstitutions without Notification
2.0/10A recurring complaint is that Florists.com substitutes flowers or containers in arrangements without notifying the customer. This often results in arrangements that do not meet the customer's expectations or suit the intended occasion.
8 reviews mention thisPros & Cons
What Customers Love
"I ordered from Switzerland for delivery to my son's host family."
Common Complaints
"Flowers never received and my card was charge $90. The flowers were for a close family member's funeral. Very embarrassing for these to not have been received."
"Picture does not look anything like what was delivered. I ordered a double bouquet with two mylar balloons. Recipient did not receive the balloons and the double bouquet looks nothing like what is p..."
"Can’t get ahold of anyone using website, chat option and no phone number."
"Ordered a specific an arrangement off their website and was told then it was being substituted the day they were supposed to be delivered."
"Never delivered and never issued full refund: I paid an extra fee to have an arrangement sent on 10/28/25. I was contacted that evening stating they couldn’t find a florist to fulfill order that day. I requested fee refund and agreed to have it sent the following day. I was not given refund of fee."
Common Questions About Florists
Answers derived from customer review patterns
Is Florists legit and trustworthy?
Based on the analyzed reviews, Florists.com appears to struggle with trustworthiness. A significant number of customers report that their orders were never delivered, despite receiving confirmation emails. Many others complain that the arrangements they received were significantly different from what they ordered, indicating a lack of quality control or bait-and-switch tactics. The difficulty in contacting customer service and obtaining refunds further erodes trust in the company.
Based on 45 reviewsDoes Florists have good customer service?
The reviews analyzed suggest that Florists.com's customer service is a major pain point for many customers. Numerous reviewers report difficulty contacting the company, citing non-functional chat options, a lack of readily available phone numbers, and long wait times. When customers do manage to get in touch with customer service representatives, they often find them unhelpful, unable to resolve issues, or unwilling to provide full refunds for undelivered or unsatisfactory orders.
Based on 35 reviewsIs Florists worth it for small business?
Given the overwhelmingly negative reviews, Florists.com is likely not a worthwhile option for small businesses. The high incidence of undelivered orders, poor quality arrangements, and difficult customer service could reflect poorly on a business attempting to use the service for client gifting or employee recognition. The risk of a negative experience outweighs the convenience of online ordering, especially when reliable local florists are often a better alternative.
Based on 50 reviewsWhat is Florists' return policy like?
Based on the reviews, Florists.com's return or refund policy is difficult to navigate and often results in customer dissatisfaction. Many customers who experienced issues with their orders report struggling to obtain full refunds. Some were offered partial refunds or discounts that were never received, while others had to resort to disputing the charges with their credit card companies or PayPal to get their money back. The lack of clear and easily accessible information about the return policy adds to the frustration.
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